Tina Osborne’s Website FAQs – if you don’t see your question addressed below, please contact me.
1. Shipping for in-stock items occur within 1-3 days from when the order is placed.
2. Commissioned item shipping time-frames are negotiated. 50% down at time of order, no refunds on commissioned items.
3. I only use shipping that includes a tracking #. If you wish to have item shipped without tracking please contact. I will advise when mailed however I will not be responsible for non-receipt of item.
4. For Canada Post shipping policies see checkout link or follow the link here. http://www.canadapost.ca/cpo/mc/personal/productsservices/send/parcels.jsf
5. If you are able to pick up at the Studio, and do not want shipping, please contact me for personal ordering.
6. All items are handmade by myself. The exception are the silks. I order them pre-hemmed then dye/paint them myself.
7. All jewellery comes with its own pouch either for storage or gifting and a Reiki card that also contains the metaphysical properties of the item if applicable. If you would like to have your item gift wrapped for a small charge, please contact.
7. Although I strive for 100% satisfaction, if you have any concerns about your item when you receive it please contact me to work something out.
8. If you do not see something that is quite what you want on the website or have an a special request please contact me as I enjoy providing something special and unique.
|Shadowridge Studio is open by appointment. Current Covid procedures are in place. Hand sanitation and masks are requested. Thank you for your understanding.|